Shipping Information

Last Updated: June 2026

Shipping Warehouse

All orders are shipped directly from our production and fulfillment center in Shenzhen, China.

We currently do not operate overseas warehouses. Orders are dispatched from China to customers worldwide.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

For customized products, larger orders, or special configurations, additional processing time may be required.

Shipping Methods

We primarily use international express couriers including:

• DHL Express
• FedEx Express
• UPS Express
• EMS (where available)

The carrier will be selected based on destination, shipping conditions, and service availability.

Delivery Time

Estimated delivery times:

• North America: 3–7 business days
• Europe: 3–7 business days
• Middle East: 4–8 business days
• Asia-Pacific: 3–7 business days
• South America & Africa: 5–12 business days

Please note that customs clearance and local conditions may affect delivery times.

Shipping Fees

Free Shipping

Orders over USD $249 qualify for free international shipping.

Orders Below USD $249

Shipping charges will be calculated at checkout based on destination and package weight.

Remote areas may incur additional courier surcharges.

Import Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, and other local fees depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise specified.

Please consult your local customs office before placing an order.

Shipping Notice

Please verify your shipping address before completing your order.

If you need to modify your shipping information, contact us immediately at:

Email: dun@evebot.cc

WhatsApp: +86 18126386010

Once an order has been shipped, address changes cannot be guaranteed and may result in additional charges.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your shipment directly through the courier’s official website.

If you do not receive tracking information, please contact our support team.

Inspection Upon Delivery

Please inspect your package upon arrival.

If the package appears damaged, do not discard the packaging materials and contact us immediately.

For shipping damage claims, customers should provide photos and supporting evidence within 24 hours of delivery.

We strongly recommend recording an unboxing video when receiving your order.

Contact Information

EVEBOT

Website: https://evebot-shop.com