# Frequently Asked Questions (FAQ)

## What products does EVEBOT offer?

EVEBOT specializes in innovative surface printing solutions, including:

• Coffee Art Printers
• Handheld Food Printers
• Portable Industrial Printing Pens
• Food-Grade Edible Cartridges
• Industrial Waterproof Ink Cartridges

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## Do you ship worldwide?

Yes. We ship to most countries worldwide via DHL, FedEx, UPS, and other international express services.

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## How long does shipping take?

Most orders arrive within **3–7 business days** after shipment.

Delivery times may vary depending on customs clearance and local courier services.

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## Do you offer free shipping?

Yes.

Orders over **USD $249** qualify for free international shipping.

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## What can I print on?

You can print logos, photos, text, QR codes, and custom designs on:

• Coffee & Latte
• Cappuccino & Milk Foam
• Beer & Cocktails
• Cookies & Macarons
• Cakes & Chocolate
• Marshmallows & Fondant

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## Is the ink safe?

Yes.

All edible cartridges are made from food-grade ingredients and comply with food safety standards.

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## How many prints per cartridge?

Approximate capacity:

• EB-PRO: 800–1000 cups
• EB-FC1: 600–800 cups
• EB-FT4: 600–800 cups

Actual yield depends on image size and coverage.

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## What’s the difference between EB-PRO, EB-FC1, and EB-FT4?

### EB-PRO

• Monochrome (Coffee Color)
• 600 DPI
• Fast Printing: 5–15 seconds

### EB-FC1

• Full Color Printing
• 600 DPI
• Supports Photos & Logos
• Printing Time: 20–50 seconds

### EB-FT4

• Monochrome Printing
• 200 DPI
• Supports Coffee, Matcha, and Gold Colors
• Printing Time: 20–50 seconds

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## Does the printer require Wi-Fi or Bluetooth?

### Coffee Printers (EB-PRO / FC1 / FT4)

• Wi-Fi Connection
• Upload images via smartphone
• Supports iOS & Android

### Handheld Food Printers

• Bluetooth Connection
• Mobile APP Control
• Supports iOS & Android

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## What is the maximum print size?

### Coffee Printers

• Print Area: Up to 10 cm Diameter
• Cup Height: 5–18 cm

### Smart Handheld Food Printer

• Max Print Width: 5 cm
• Adjustable Print Length

### PrintPen

• Max Print Width: 2.6 cm
• Max Print Length: 10–20 cm

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## What materials can the Industrial Printer print on?

Suitable for:

• Plastic
• Metal
• Glass
• Wood
• Paper
• Cartons
• Packaging Materials
• Textiles
• Shoes & Apparel

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## Is the industrial ink waterproof?

Yes.

Industrial cartridges use fast-drying permanent waterproof ink designed for industrial marking and coding applications.

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## Do you provide warranty?

Yes.

All EVEBOT printers include a **12-month warranty** against manufacturing defects.

Consumables and user-caused damage are not covered.

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## Do you provide technical support?

Yes.

We provide:

• Installation Assistance
• Remote Troubleshooting
• User Manuals
• Video Tutorials
• After-Sales Support

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## Do you support customization and distribution?

Yes.

We support:

• OEM & ODM Customization
• Distributor Programs
• Wholesale Orders
• Dropshipping Services

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## How can I contact EVEBOT?

📧 Email: [dun@evebot.cc](mailto:dun@evebot.cc)

📱 WhatsApp: +86 18126386010

🕒 Business Hours:

Monday – Friday

09:00 AM – 18:30 PM (GMT+8)