{"id":3992,"date":"2026-06-05T07:41:58","date_gmt":"2026-06-05T11:41:58","guid":{"rendered":"https:\/\/evebot-shop.com\/?page_id=3992"},"modified":"2026-06-05T07:52:01","modified_gmt":"2026-06-05T11:52:01","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/evebot-shop.com\/fr\/faq-2\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
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# Frequently Asked Questions (FAQ)<\/p>

## What products does EVEBOT offer?<\/p>

EVEBOT specializes in innovative surface printing solutions, including:<\/p>

\u2022 Coffee Art Printers
\u2022 Handheld Food Printers
\u2022 Portable Industrial Printing Pens
\u2022 Food-Grade Edible Cartridges
\u2022 Industrial Waterproof Ink Cartridges<\/p>

—<\/p>

## Do you ship worldwide?<\/p>

Yes. We ship to most countries worldwide via DHL, FedEx, UPS, and other international express services.<\/p>

—<\/p>

## How long does shipping take?<\/p>

Most orders arrive within **3\u20137 business days** after shipment.<\/p>

Delivery times may vary depending on customs clearance and local courier services.<\/p>

—<\/p>

## Do you offer free shipping?<\/p>

Yes.<\/p>

Orders over **USD $249** qualify for free international shipping.<\/p>

—<\/p>

## What can I print on?<\/p>

You can print logos, photos, text, QR codes, and custom designs on:<\/p>

\u2022 Coffee & Latte
\u2022 Cappuccino & Milk Foam
\u2022 Beer & Cocktails
\u2022 Cookies & Macarons
\u2022 Cakes & Chocolate
\u2022 Marshmallows & Fondant<\/p>

—<\/p>

## Is the ink safe?<\/p>

Yes.<\/p>

All edible cartridges are made from food-grade ingredients and comply with food safety standards.<\/p>

—<\/p>

## How many prints per cartridge?<\/p>

Approximate capacity:<\/p>

\u2022 EB-PRO: 800\u20131000 cups
\u2022 EB-FC1: 600\u2013800 cups
\u2022 EB-FT4: 600\u2013800 cups<\/p>

Actual yield depends on image size and coverage.<\/p>

—<\/p>

## What’s the difference between EB-PRO, EB-FC1, and EB-FT4?<\/p>

### EB-PRO<\/p>

\u2022 Monochrome (Coffee Color)
\u2022 600 DPI
\u2022 Fast Printing: 5\u201315 seconds<\/p>

### EB-FC1<\/p>

\u2022 Full Color Printing
\u2022 600 DPI
\u2022 Supports Photos & Logos
\u2022 Printing Time: 20\u201350 seconds<\/p>

### EB-FT4<\/p>

\u2022 Monochrome Printing
\u2022 200 DPI
\u2022 Supports Coffee, Matcha, and Gold Colors
\u2022 Printing Time: 20\u201350 seconds<\/p>

—<\/p>

## Does the printer require Wi-Fi or Bluetooth?<\/p>

### Coffee Printers (EB-PRO \/ FC1 \/ FT4)<\/p>

\u2022 Wi-Fi Connection
\u2022 Upload images via smartphone
\u2022 Supports iOS & Android<\/p>

### Handheld Food Printers<\/p>

\u2022 Bluetooth Connection
\u2022 Mobile APP Control
\u2022 Supports iOS & Android<\/p>

—<\/p>

## What is the maximum print size?<\/p>

### Coffee Printers<\/p>

\u2022 Print Area: Up to 10 cm Diameter
\u2022 Cup Height: 5\u201318 cm<\/p>

### Smart Handheld Food Printer<\/p>

\u2022 Max Print Width: 5 cm
\u2022 Adjustable Print Length<\/p>

### PrintPen<\/p>

\u2022 Max Print Width: 2.6 cm
\u2022 Max Print Length: 10\u201320 cm<\/p>

—<\/p>

## What materials can the Industrial Printer print on?<\/p>

Suitable for:<\/p>

\u2022 Plastic
\u2022 Metal
\u2022 Glass
\u2022 Wood
\u2022 Paper
\u2022 Cartons
\u2022 Packaging Materials
\u2022 Textiles
\u2022 Shoes & Apparel<\/p>

—<\/p>

## Is the industrial ink waterproof?<\/p>

Yes.<\/p>

Industrial cartridges use fast-drying permanent waterproof ink designed for industrial marking and coding applications.<\/p>

—<\/p>

## Do you provide warranty?<\/p>

Yes.<\/p>

All EVEBOT printers include a **12-month warranty** against manufacturing defects.<\/p>

Consumables and user-caused damage are not covered.<\/p>

—<\/p>

## Do you provide technical support?<\/p>

Yes.<\/p>

We provide:<\/p>

\u2022 Installation Assistance
\u2022 Remote Troubleshooting
\u2022 User Manuals
\u2022 Video Tutorials
\u2022 After-Sales Support<\/p>

—<\/p>

## Do you support customization and distribution?<\/p>

Yes.<\/p>

We support:<\/p>

\u2022 OEM & ODM Customization
\u2022 Distributor Programs
\u2022 Wholesale Orders
\u2022 Dropshipping Services<\/p>

—<\/p>

## How can I contact EVEBOT?<\/p>

\ud83d\udce7 Email: [dun@evebot.cc](mailto:dun@evebot.cc)<\/p>

\ud83d\udcf1 WhatsApp: +86 18126386010<\/p>

\ud83d\udd52 Business Hours:<\/p>

Monday \u2013 Friday<\/p>

09:00 AM \u2013 18:30 PM (GMT+8)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

# Frequently Asked Questions (FAQ) ## What products does EVEBOT offer? EVEBOT specializes in innovative surface printing solutions, including: \u2022 Coffee Art Printers\u2022 Handheld Food Printers\u2022 Portable Industrial Printing Pens\u2022 Food-Grade Edible Cartridges\u2022 Industrial Waterproof Ink Cartridges — ## Do you ship worldwide? Yes. We ship to most countries worldwide via DHL, FedEx, UPS, and …<\/p>\n

FAQ’s<\/span> Lire la suite\u00a0\u00bb<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-3992","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/pages\/3992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/comments?post=3992"}],"version-history":[{"count":12,"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/pages\/3992\/revisions"}],"predecessor-version":[{"id":4005,"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/pages\/3992\/revisions\/4005"}],"wp:attachment":[{"href":"https:\/\/evebot-shop.com\/fr\/wp-json\/wp\/v2\/media?parent=3992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}